Changes Coming to the Experience in Submitting Cases to Quickbase Tech Support.
Introducing Our Enhanced Technical Support Portal
As the world’s premier platform for dynamic work management, we wake up every day asking how we can help you do your most complex work while simplifying how you find the support and resources you need. We are continually improving the platform and adding new capabilities, and we are excited to introduce you to the first round of enhancements for our support portal. These changes are intended to simplify and improve how you create and manage your cases in the future without losing your current and previous cases.
What is changing?
This is the first phase of our support portal redesign and the biggest change you can expect is an updated look and feel for the portal. You can see below a few images of what the new support case submission form and case management page will look like. Your current and previous cases won’t be lost, they will continue to be available in the new support portal.
New Look and Feel
Reviewing your case history and the new case submission form
Viewing the details of one of your cases
Reading the conversation thread for your case
Key updates to submitting and updating cases
- Smarter case submission – Our new case creation process will prompt you for relevant information based on the case category you select, meaning our reps will have access to information they need to expedite your case
- Multiple Attachments – Upload multiple photos or files when you submit or update your case to give our support reps the details they need to help you with your specific issue
- Simplified Case Responses – You will now be able to respond directly to your case updates via email and it will be added directly to your case to simplify updates.
When are these changes coming?
Initial rollout for our new support portal will start on August 10th, 2024 and be completed for all customers by August 16th, 2024. Customers will not experience downtime for the support portal during this timeframe and will be able to access their cases during this time.
What can I expect next?
If you have any suggestions or requests for improvements to the support experience, please let us know by logging a support case or entering product feedback. We look forward to improving your support experience and continuing to help as you see, connect, and control your most complex projects with Quickbase.
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