Hi Jeff,
I'm really sorry to hear that you ran into this issue and your Pipelines aren't running. I'm reaching out to follow up with your Account Rep and your open case right now to see if we can't get you a faster status update on next steps to get you unstuck since that is the most important first step.
As to your feedback to us we have definitely gotten feedback from other customers that this restriction is a pain point in our billing for Pipelines. We are in a transition right now where some customers are still on our earlier plans for Quickbase and unfortunately on those plans Pipelines shares that one pool and runs into the issue you mentioned, on our newer plans that customers are starting to transition to right now the Pipelines are tracked and processed differently so that limitation is removed. Unfortunately, the current plans still have the issue you are running into. It is something our team is looking at for alternatives but hasn't yet been able to implement.
If getting away from that limit is really important to you right now to avoid this happening in your future your AE can chat with you about one of these new plans as they might present a better fit and flexibility. Alternatively, I've also brought this feedback back to our Pipelines team as they are looking at better options for the future. Feedback on the places where our experience leaves customers frustrated and stuck is very important to help us identify ways to improve.
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Evan Martinez
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