Slow form load for some users?
Hello, A few of my users have reported very slow form loading, specifically in edit mode. When I try to recreate the issue by impersonating the affected persons, I'm unable to do so, i.e. the form ...
Forum Discussion
Hi Patrick,
If you are having issues with some of your users performance you can also submit a support case directly to our Care team to touch base and get their help looking into the issue if you are unable to find the source of the issue by impersonating them. You can reach out to the Care team via a support case either by clicking Support where it appears in the upper right hand corner or when in Quick Base by clicking on the Question mark (?) icon in the upper right hand corner and selecting manage support cases. For a case like this it can be really helpful to have one of those users available for a screenshare with the Care team as well as they dig into things so they can get a look at things from their perspective.
Also it is helpful with performance complaints like this to collect some specific pieces of information to help with the analysis.
1. What apps/tables are being affected by this slowdown?
2. Is it worse on specific records of fairly consistent?
3. Is this all the time or at specific times of day?
This can help point to more specific factors as the team helps you dig into the issue and find its source.
------------------------------
Evan Martinez
Community Marketing Manager
Quick Base
------------------------------
If you are having issues with some of your users performance you can also submit a support case directly to our Care team to touch base and get their help looking into the issue if you are unable to find the source of the issue by impersonating them. You can reach out to the Care team via a support case either by clicking Support where it appears in the upper right hand corner or when in Quick Base by clicking on the Question mark (?) icon in the upper right hand corner and selecting manage support cases. For a case like this it can be really helpful to have one of those users available for a screenshare with the Care team as well as they dig into things so they can get a look at things from their perspective.
Also it is helpful with performance complaints like this to collect some specific pieces of information to help with the analysis.
1. What apps/tables are being affected by this slowdown?
2. Is it worse on specific records of fairly consistent?
3. Is this all the time or at specific times of day?
This can help point to more specific factors as the team helps you dig into the issue and find its source.
------------------------------
Evan Martinez
Community Marketing Manager
Quick Base
------------------------------