SalesInfo
7 years agoQrew Assistant Captain
creating a email button on the form
I have a form called "tickets" for the customer. The app is built for the customer service database. Everytime customer calls in, our customer service team creates a ticket that have all the information and the problem.
What I want to do is that create an email button on this form so that when the ticket is resolved, my customer service team can click on the button and send the email straight to the customer which is the customer's email that my CSR team filled out in the ticket at the beginning. I read some of the community questions regarding to this problem but not sure where to start. I also tried some of them but it did not work for me. Can someone please help with this?
Thanks!!
What I want to do is that create an email button on this form so that when the ticket is resolved, my customer service team can click on the button and send the email straight to the customer which is the customer's email that my CSR team filled out in the ticket at the beginning. I read some of the community questions regarding to this problem but not sure where to start. I also tried some of them but it did not work for me. Can someone please help with this?
Thanks!!